In the illustration industry when you are given a commission there is usually a contract alongside it to protect you from legal action if things do not go as you planned. But to avoid it getting to that point there is a certain responsibility you have as an illustrator to collect all of the useful information you will need to complete the breif you are in charge of. (For example:deadlines, sizings, materials, the expected outcome ect...)
Most importantly if there is some information you feel is missing, just ask for it!
There are many ways of communicating with client from face to face to old school written letters and everything in between. To me, the best way of communication is to talk face to face as there is no miscommunication problems due to any tone they feel is implied in a written form for example. Besides this the next best thing in terms of communication is talk on the phone if possible and after that, email is probably the most commonly used method in the industry and is a very quick and easy way to get answers.
One of the main problems associated with emailing is sometimes emails get missed if there is a high volume coming in all the time and also as I stated before if there is a miscommunication due to not knowing what tone something is said in.
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